FAQ
Help center
Frequently asked questions
Quick answers about our litter, shipping, returns and Subscribe & Save.
ProductWhat is PurrMax litter made of?
PurrMax is plant-based tofu cat litter made with naturally derived ingredients, with 0 pigments and 0 fragrances. The full ingredient list is on each product page and on the back of the bag.
ProductWhich formula should I choose?
All three are plant-based tofu litters in a 6 lb (2.7 kg) bag. Bio-Enzyme Odor Lock uses a bio-enzyme formula to lock in odor. Activated Carbon Odor Shield adds activated carbon for 24/7 odor control. Mixed Tofu + Cassava is a blend made for fast, rock-hard clumping.
ProductHow do I switch my cat to PurrMax?
Switch gradually over 4 weeks. Week 1: 25% PurrMax and 75% old litter. Week 2: 50% and 50%. Week 3: 75% PurrMax and 25% old litter. Week 4: 100% PurrMax.
ProductHow do I use it?
Pour 1.5 to 2 inches of PurrMax into a clean litter box. Scoop clumps and solid waste daily, and top up as needed.
ProductCan I flush it?
Yes. Small clumps break down in water and can be flushed. For larger amounts, dispose of used litter in the trash.
ProductIs it safe to use?
Keep out of reach of children. For litter box use only, not for human consumption. Store in a cool, dry place and wash your hands after handling. Cat feces can carry a parasite that causes toxoplasmosis, so pregnant women and people with suppressed immune systems should avoid contact with used litter.
ShippingWhere do you ship?
We ship to the contiguous United States (the lower 48 states and Washington, D.C.). We don't currently ship to Alaska, Hawaii, U.S. territories or APO/FPO/DPO addresses.
ShippingHow long does shipping take?
Orders are processed within 1 to 2 business days. Standard delivery usually takes 3 to 7 business days after your order ships. Times can vary by location and carrier.
ShippingHow much does shipping cost?
Shipping is a flat $4.99 on orders under $49, and free on orders of $49 or more.
ShippingHow can I track my order?
Once your order ships, you will receive an email with a tracking link.
ShippingCan I change or cancel my order?
Contact us as soon as possible. If your order has not shipped yet, we will do our best to update or cancel it.
ReturnsWhat is your return policy?
Unused bags in their original packaging can be returned within 30 days of purchase. Used litter can't be returned, and return shipping is paid by the customer. To start a return, email contact@purrmax.com with your order number. Full details are in our refund policy.
ReturnsWhat if my order arrives damaged or incorrect?
Please contact us with your order number and a photo, and we will make it right.
SubscriptionsHow does Subscribe & Save work?
Choose Subscribe & Save on any product page, pick how often you want delivery (every 2, 3, 4, 6 or 8 weeks), and save 10% on every order.
SubscriptionsCan I skip, pause or cancel?
Yes, anytime. Log in to your account and open Subscriptions to skip a delivery, pause or cancel.
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