Shipping & Returns
Shipping & Returns
From our door to your cat's.
Everything you need to know about how your PurrMax order gets to you, and what to do if something isn't right.
1
Order placed
You'll receive an order confirmation by email.
2
Processed
Within 1–2 business days.
3
Shipped
A tracking link is sent to your inbox.
4
Delivered
Typically 3–7 business days after shipping.
Shipping
- Where: the contiguous United States (the lower 48 states and Washington, D.C.). We don't ship to Alaska, Hawaii, U.S. territories or APO/FPO/DPO addresses.
- Cost: $4.99 flat rate on orders under $49. Free shipping on orders of $49 or more.
- Processing: 1–2 business days (Monday–Friday).
- Delivery: usually 3–7 business days once shipped. Times can vary by location and carrier.
Returns & refunds
- Unused bags in their original packaging can be returned within 30 days of purchase.
- Used litter can't be returned.
- Return shipping is paid by the customer. Approved refunds go back to your original payment method.
- To start a return, email contact@purrmax.com with your order number.
- Damaged or incorrect item? Send your order number and a photo and we'll make it right.
- Subscription orders can be skipped, paused or cancelled anytime from your account.